Returns & Exchanges

Fragrance is personal, and we want you to love what you order. Here is how returns work at Mextro Privé.

Eligibility

• Unopened, unused items in original packaging may be returned within 14 days of delivery.
• Due to hygiene considerations, opened or used fragrance bottles cannot be returned unless the item arrived damaged or incorrect.
• Gift cards and final-sale flash-sale items are not eligible for return.

How to Start a Return

Contact our concierge team via the contact page with your order number. We will confirm eligibility and provide return instructions.

Refunds

Once your return is received and inspected, refunds are issued to your original payment method within 5–7 business days. Shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos — we will arrange a replacement or full refund at no cost to you.

Exchanges

We currently process exchanges as a return followed by a new order, so you are never left without a size or scent while the return is in transit.